How much are customer complaints costing your business?

Aptean Respond's Complaints Impact Calculator is a powerful online tool that clearly defines how customer complaints can greatly affect your organization.


In less than a minute you will know how much customer revenue you are putting at risk.

The average business loses or puts at serious risk nearly a quarter of their customers annually.

Based on industry-recognized principles, your tailored Complaint Impact Report evaluates your organization against the five stages of customer complaints. The resulting report details your:

  • Lost revenue from defecting customers,
  • Revenue at risk, and
  • True cost of poorly managed complaints.

For your personalized Complaint Impact Report take the following calculator for a test drive.

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